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Why an effective system of customer care is vital for LSPs

Why an effective system of customer care is vital for LSPs

We all know as business owners how difficult it is to land gold standard clients, we also know how easy it is to lose them. This is why an effective system of customer care is vital for all customer-serving enterprises, including language service providers. In its simplest form, customer care means listening to your customers…

THG Fluenty CEO: Post-deal integration is vital to M&A success
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THG Fluenty CEO: Post-deal integration is vital to M&A success

One of the questions that we at Lion People Global often get from LSPs is what exit options are available once I have grown my company. This question typically comes from companies below $10mn because the companies that are above that, are already owned by an investor. So for smaller LSPs who are looking for…

Why is strategic selling important for Language Service Providers?
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Why is strategic selling important for Language Service Providers?

From a recruitment standpoint, one of the biggest challenges facing LSPs is with sales, such as breaking into new markets and finding the talent that has the ability to do that. According to Jim Watson, former Senior VP of Global Sales and Marketing at MultiLing, LSPs should focus on the “solution-sell”, rather than simply relying…

Who do you need in your M&A cockpit?
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Who do you need in your M&A cockpit?

When the time comes to sell your LSP or language tech business, what attributes should you look for in your co-pilots to land the deal? Piloting a language services provider (LSP) or language technology business through the ups and downs of business each day is a different skillset than what’s needed to navigate the often-complex…

Get your business in shape for a sale: here’s what you need to know
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Get your business in shape for a sale: here’s what you need to know

If you want to get fit, you wouldn’t just start running a marathon First, you would speak with experts who would help you define what ‘fit’ means to you, and advise you on the right approach, considering factors like your current health, lifestyle, and physical ability. When it comes to selling a language service provider…

Top tips for hiring the best L10n candidates
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Top tips for hiring the best L10n candidates

In the last four years, the length of time taken by companies to complete an interview process has skyrocketed by more than 75%. According to a new report published by Glassdoor Economic Research, the average interview process now takes 23 days, up from 13 days in 2010 – a global trend that is the norm…

Career paths and roles in the localization industry

Career paths and roles in the localization industry

In general roles in the industry fall into the following categories: Linguistic Interpreters, translators, editors, language coordinators or reviewers, proofreaders. Technical QA, internationalisation engineers, Loc engineers, solutions architects, technical managers. Business roles Executive C-Level positions CSO, CEO, COO, CTO, CIO etc. Operations manager/production manager or Group Manager. This can be the same position with any…

How translators can increase cooperation with LSPs

How translators can increase cooperation with LSPs

Localisation Summer School Lion People Global was delighted to speak to a group of aspiring localisation professionals at the 13th Localisation Research Centre (LRC) Localisation Summer School in University of Limerick on Wednesday, May 20 2015. This three-day event featured a hands-on workshop focusing on solving common localisation issues, a seminar on quality in localization and a talk…

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