The field of language services has undergone significant changes over the years, with the emergence of new technologies and market players.
As the COO of Veuu Inc., Jane Nemcova has been keeping a close eye on these changes, and during the latest episode of “End Game: Growth Solutions Masterclass”, she discussed the maturation of the market and the opportunities and challenges presented by generative AI tools, such as Chat GPT.
Jane notes that the landscape of the language services industry is diverse, ranging from people-oriented to platform-oriented plays. In this space, entities must prioritise workforce management, build or borrow technology to enable their workflows, and manage quality and security. To do so, many companies have developed specific tools for transcription, data annotation, and other workflows.
Despite the challenges, the emergence of generative AI tools like ChatGPT has captured the attention of the industry.
According to Jane, these tools have enormous potential, allowing businesses to automate certain aspects of localisation, such as translation and content adaptation. However, she also recognises the risks associated with these tools, which can pose a threat to quality and accuracy if not carefully managed.
One of the biggest challenges associated with generative AI is the shift in the paradigm.
In the past, the language services industry relied on existing content that was curated and modified to suit specific needs.
With generative AI, the content is generated by a machine, which can pose questions around the trustworthiness of the machine. It also raises concerns around the role of humans in the AI data supply chain and the impact on various industries.
The potential of generative AI is enormous, and the technology is already being applied in various parts of business. However, Jane believes that it is crucial to maintain a focus on quality and accuracy.
As language is a complex and nuanced medium, the machines will have to be calibrated and trained to ensure that the content generated is accurate and reflects the intended meaning.
In conclusion, the maturation of the language services industry has brought new opportunities and challenges, with the emergence of generative AI tools like ChatGPT.
While the potential of these tools is enormous, they also pose risks that need to be managed carefully. As the industry continues to evolve, the focus must remain on quality and accuracy to ensure that the content generated is reliable and reflects the intended meaning.
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